US 12,073,415 B2
Identification of unsupported device capability to service provider for enhancement and customer attraction
Nithin Raj Kuyyar Ravindranath, Karnataka State (IN); Vinod Jatti, Karnataka (IN); Kiran Tovinkere Srinivasan, Karnataka (IN); Santosh Basavaraj Budni, Karnataka (IN); and Sandeep Guddekoppa Suresh, Karnataka (IN)
Assigned to ARRIS ENTERPRISES LLC, Horsham, PA (US)
Filed by ARRIS Enterprises LLC, Suwanee, GA (US)
Filed on Sep. 21, 2021, as Appl. No. 17/480,904.
Claims priority of provisional application 63/084,104, filed on Sep. 28, 2020.
Prior Publication US 2022/0101335 A1, Mar. 31, 2022
Int. Cl. G06Q 10/00 (2023.01); G06Q 30/016 (2023.01); G06Q 30/0201 (2023.01); H04L 43/065 (2022.01); H04L 67/51 (2022.01); H04L 9/40 (2022.01)
CPC G06Q 30/016 (2013.01) [G06Q 30/0201 (2013.01); H04L 43/065 (2013.01); H04L 67/51 (2022.05); H04L 63/20 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A wireless device in a network, the wireless device connected to a network device via the network, the wireless device in communication with a service provider via an Internet Service Provider (ISP) connected to the network device, comprising:
a memory storing computer-readable instructions of a device capability application of the wireless device; and
a processor configured to execute the computer-readable instructions of the device capability application to:
monitor activity of the wireless device;
detect unsupported capability of the wireless device from the monitored activity of the wireless device;
identify the unsupported capability;
identify factors associated with the identified unsupported capability;
determine at least one trend based on the identified factors;
identify an upgrade based on the identified unsupported capability;
store information associated with the identified unsupported capability;
send, to the service provider via the ISP through the network device, a notification about the identified unsupported capability, information regarding the at least one trend, and a message regarding the identified upgrade;
receive a response message, wherein the response message includes information regarding determined user expectation based on the identified unsupported capability, information regarding the upgrade at least one of an audio message presented by a speaker of wireless device, an audio message presented to a Bluetooth proximity audio devices, an audio and video message presented on a connected media device, and a short message service (SMS) message to a registered mobile device associated with the wireless device; and
present the response message via a user interface.