US 11,743,393 B2
Identifying and resolving telecommunication network problems using network experience score
Ting Zhang, Bellevue, WA (US); Huijae Kim, Sammamish, WA (US); Juan Murillo Pacheco, Renton, WA (US); Arundhati Ghosh, Redmond, WA (US); Xiao Zhang, Sammamish, WA (US); and Prem Kumar Bodiga, Bothell, WA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Apr. 25, 2022, as Appl. No. 17/727,967.
Application 17/727,967 is a continuation of application No. 16/930,584, filed on Jul. 16, 2020, granted, now 11,343,381.
Prior Publication US 2022/0247870 A1, Aug. 4, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 15/00 (2006.01); H04W 4/24 (2018.01); G06N 20/00 (2019.01); H04W 28/24 (2009.01)
CPC H04M 15/8016 (2013.01) [G06N 20/00 (2019.01); H04M 15/8066 (2013.01); H04W 4/24 (2013.01); H04W 28/24 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A system, comprising:
one or more processors;
memory coupled to the one or more processors, wherein the memory includes instructions executable by the one or more processors to:
generate a network experience (NEX) score associated with each of multiple devices in a group using a wireless telecommunication network by:
obtaining a machine learning model for the group,
wherein the multiple devices in the group have one or more similar device key performance indicators (KPIs),
wherein the device KPIs include a number associated with each device, and
wherein the number indicates technological capabilities of the device;
determining the NEX score for each device in the group by providing network KPIs to the machine learning model,
wherein the network KPIs indicate technical performance of the wireless telecommunication network;
determining whether the NEX score is below a predetermined threshold; and
upon determining that the NEX score is below the predetermined threshold, identify whether the NEX score below the predetermined threshold is caused by the wireless telecommunication network, or the device using the wireless telecommunication network, or both the wireless telecommunication network and the device using the wireless telecommunication network.