CPC H04L 63/1416 (2013.01) [H04L 63/1441 (2013.01); H04L 63/20 (2013.01); G06Q 30/0185 (2013.01); G06Q 50/26 (2013.01)] | 19 Claims |
1. A fraud management system comprising:
an agent data gatherer operable with a plurality of agent computing devices for collecting and transmitting agent activity data from each of the plurality of agent computing devices, wherein said collecting and transmitting of agent activity data occurs in real-time with the occurrence of one or more agent computing commands corresponding to said agent activity data;
a fraud rules database containing one or more fraud rules;
a fraud management computing system in communication with the agent data gatherer and the fraud rules database, wherein the fraud management computing system includes, one or more processors and one or more memory devices, the one or more memory devices configured to store the one or more fraud rules and store instructions that when executed by the one or more processors cause the one or more processors to perform operations, the operations comprising:
obtaining the agent activity data transmitted by the agent data gatherer;
comparing the agent activity data to the one or more fraud rules;
determining whether one or more agent fraud events have occurred based, at least in part, on the comparison;
providing a fraud alert based upon each of the one or more agent fraud events;
determining, based on the one or more fraud rules, a fraud severity level for each of the one or more agent fraud events; and
adjusting the fraud severity level for each of the one or more fraud rules by one or more severity increments.
|