US 11,743,214 B2
System and method for performing follow up based on user interactions
Ron Karidi, New York, NY (US)
Assigned to LIVEPERSON, INC., New York, NY (US)
Filed by LIVEPERSON, INC., New York, NY (US)
Filed on Jun. 14, 2022, as Appl. No. 17/839,643.
Application 17/839,643 is a continuation of application No. 15/912,761, filed on Mar. 6, 2018, granted, now 11,394,670.
Application 15/912,761 is a continuation of application No. 15/409,720, filed on Jan. 19, 2017, granted, now 9,948,582, issued on Apr. 17, 2018.
Application 15/409,720 is a continuation of application No. 14/970,225, filed on Dec. 15, 2015, granted, now 9,590,930, issued on Mar. 7, 2017.
Application 14/970,225 is a continuation of application No. 14/244,830, filed on Apr. 3, 2014, granted, now 9,525,745, issued on Dec. 20, 2016.
Application 14/244,830 is a continuation of application No. 11/360,530, filed on Feb. 24, 2006, granted, now 8,738,732, issued on May 27, 2014.
Claims priority of provisional application 60/717,212, filed on Sep. 15, 2005.
Claims priority of provisional application 60/716,535, filed on Sep. 14, 2005.
Prior Publication US 2023/0039013 A1, Feb. 9, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/04 (2022.01); H04L 67/02 (2022.01); H04L 67/50 (2022.01); G06F 21/62 (2013.01); G06F 16/958 (2019.01)
CPC H04L 51/04 (2013.01) [G06F 16/972 (2019.01); G06F 21/6263 (2013.01); H04L 67/02 (2013.01); H04L 67/535 (2022.05)] 21 Claims
OG exemplary drawing
 
1. A computer-implemented method, comprising:
receiving a request to access a web page, wherein the request is associated with a user device, and wherein the user device has not previously accessed the web page;
storing a cookie on the user device;
monitoring real-time events associated with the user device, wherein the real-time events are monitored in real-time as the user device interacts with the web page;
dynamically generating a follow up record in real-time as the real-time events occur, wherein the follow up record indicates a follow up activity to be performed during a subsequent visit to the web page by the user device;
associating the follow up record with the cookie, wherein during the subsequent visit, the cookie is used to retrieve the follow up record for performance of the follow up activity;
generating a prediction as to whether the subsequent visit will occur within a first pre-defined time period, wherein the prediction is generated after a second pre-defined time period corresponding to an end to a user device session on the web page, wherein the prediction is generated based on the real-time events, and wherein the prediction is used to select a storage method for storing the follow up record; and
storing the follow up record according to the storage method.