US 11,743,211 B2
Bot omni channel auto expansion
Vivek Kumar, Austin, TX (US)
Assigned to Oracle International Corporation, Redwood Shores, CA (US)
Filed by ORACLE INTERNATIONAL CORPORATION, Redwood Shores, CA (US)
Filed on Dec. 28, 2021, as Appl. No. 17/563,690.
Prior Publication US 2023/0208784 A1, Jun. 29, 2023
Int. Cl. H04L 12/00 (2006.01); H04L 51/02 (2022.01); G06F 8/36 (2018.01); G06F 9/451 (2018.01)
CPC H04L 51/02 (2013.01) [G06F 8/36 (2013.01); G06F 9/451 (2018.02)] 20 Claims
OG exemplary drawing
 
1. A computing system, comprising:
at least one processor connected to at least one memory;
a bot repository configured to identify each bot of a plurality of bots available in the computing system, wherein the bot repository includes at least a bot identifier for each bot;
a channel metadata repository configured with channel configuration metadata for each channel of a plurality of channels available to the plurality of bots;
wherein the channel configuration metadata includes metadata that defines a specified format for communicating data with a target channel from the plurality of channels; and
a bot manager, executable by the at least one processor, configured to provide communication between each bot of the plurality of bots and each channel of the plurality of channels by at least converting output responses from each bot to the specified format based on the channel configuration metadata associated with a target channel.