US 12,067,138 B2
Systems and methods for linking a screen capture to a user support session
Thomas H. Scott, Richmond, VA (US); Jude Pierre Anasta, Hudson, NY (US); Fayaz Khan, Souderton, PA (US); Patrick Blinkhorn, Silver Spring, MD (US); Mary Sweeney, Wilmington, DE (US); Tejen Shrestha, Arlington, VA (US); and Joseph Amburgey, Alexandria, VA (US)
Assigned to CAPITAL ONE SERVICES, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Jan. 24, 2022, as Appl. No. 17/583,115.
Prior Publication US 2023/0237180 A1, Jul. 27, 2023
Int. Cl. G06F 21/62 (2013.01); G06F 9/451 (2018.01); G06F 9/54 (2006.01); G06N 20/00 (2019.01)
CPC G06F 21/6218 (2013.01) [G06F 9/451 (2018.02); G06F 9/543 (2013.01); G06N 20/00 (2019.01)] 19 Claims
OG exemplary drawing
 
1. A system for linking a screen capture to a user support session, the system comprising:
one or more processors; and
a non-transitory memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors are configured to cause the system to:
receive, by an API implemented by the one or more processors, a screen capture initiation request from a user device;
capture, by the API, a first data object indicative of a first graphical user interface associated with the user device;
provide, to the user device, the first graphical user interface for a predetermined period of time, the first graphical user interface comprising a request for a user of the user device to identify one or more first articles of sensitive information within the first graphical user interface;
track, by the one or more processors via the API, one or more inputs received from the user device indicating a position of the one or more first articles of sensitive information within the first graphical user interface over the predetermined period of time;
mask, by the API, the one or more first articles of sensitive information within the first graphical user interface;
identify, by the API, one or more second data entries within the first data object indicative of one or more second articles of sensitive information displayed by the first graphical user interface;
mask, by the API, the one or second articles of sensitive information within the first graphical user interface by modifying the one or more second data entries;
automatically generate a second data object indicative of a second graphical user interface, the second graphical user interface comprising the masked one or more first articles of sensitive information and the masked one or more second articles of sensitive information; and
store, by the API, the second data object in a data repository.