CPC G10L 17/00 (2013.01) [G06N 5/04 (2013.01); G06N 20/00 (2019.01); G06Q 50/265 (2013.01); G10L 17/06 (2013.01); H04M 3/2281 (2013.01); H04M 3/42221 (2013.01); H04M 2201/41 (2013.01); H04M 2203/30 (2013.01); H04M 2203/40 (2013.01); H04M 2203/6027 (2013.01)] | 20 Claims |
1. A method for identifying a fraud ring based on interaction data, the method comprising:
analyzing, by a computer processor, interaction data comprising audio recordings to identify clusters of interactions which are suspected of involving fraud and grouping clusters including a single speaker;
analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, without requiring further input from a user, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including said single speaker; and
for each fraud ring, creating a relevance value defining a relative relevance of the fraud ring.
|