US 11,735,188 B2
System and method for detecting fraud rings
Matan Keret, Oulu (FI); Anat Malin, Petach Tikva (IL); Natan Katz, Tel Aviv (IL); Shunit Metz, Herzliya (IL); Sigal Lev, Hod Hasharon (IL); and Jeremy Hoyland, Bet Shemesh (IL)
Assigned to Nice Ltd., Ra'anana (IL)
Filed by Nice Ltd., Ra'ananan (IL)
Filed on Sep. 12, 2022, as Appl. No. 17/943,049.
Application 17/943,049 is a continuation of application No. 15/931,892, filed on May 14, 2020, granted, now 11,508,377.
Prior Publication US 2023/0005485 A1, Jan. 5, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 17/00 (2013.01); G06Q 50/26 (2012.01); G06N 20/00 (2019.01); G06N 5/04 (2023.01); G10L 17/06 (2013.01); H04M 3/22 (2006.01); H04M 3/42 (2006.01)
CPC G10L 17/00 (2013.01) [G06N 5/04 (2013.01); G06N 20/00 (2019.01); G06Q 50/265 (2013.01); G10L 17/06 (2013.01); H04M 3/2281 (2013.01); H04M 3/42221 (2013.01); H04M 2201/41 (2013.01); H04M 2203/30 (2013.01); H04M 2203/40 (2013.01); H04M 2203/6027 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for identifying a fraud ring based on interaction data, the method comprising:
analyzing, by a computer processor, interaction data comprising audio recordings to identify clusters of interactions which are suspected of involving fraud and grouping clusters including a single speaker;
analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, without requiring further input from a user, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including said single speaker; and
for each fraud ring, creating a relevance value defining a relative relevance of the fraud ring.