| CPC H04L 41/5048 (2013.01) [H04L 41/5032 (2013.01)] | 19 Claims |
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1. A system for automatically resolving information technology (IT) issues, the system comprising:
a plurality of IT assistance agents, wherein each of the plurality of IT assistance agents executes on a respective one of a plurality of client devices; and
a remote server communicatively coupled to the plurality of IT assistance agents via a network, wherein the remote server is configured to:
receive, from a first agent of the plurality of IT assistance agents, an assistance request, and
in response to receiving the assistance request:
identify at least one IT issue relating to a corresponding one of the plurality of client devices on which the first agent is executing, wherein identifying the at least one IT issue is performed by providing an input based on the assistance request to at least one of a set of machine learning models,
determine, using the set of machine learning models, one or more system tests related to the at least one IT issue, wherein the one or more system tests are defined by at least one of the set of machine learning models that is configured to estimate usefulness of system data derived from the one or more system tests for resolving the at least one IT issue,
conduct, via the first agent, one or more system tests to generate the system data related to the at least one IT issue,
collect the system data relating to the at least one IT issue,
automatically determine at least one resolution profile using the set of machine learning models applied to analyze the system data, wherein the at least one resolution profile includes a set of actions implementing at least one solution for resolving the at least one IT issue, and
transmit the at least one resolution profile to the first agent to instruct the first agent to automatically execute the set of actions to resolve the at least one IT issue.
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