US 12,388,718 B2
Predicting a likelihood of a predetermined action associated with a mobile device
Mohamed Abdullah Amer, Naperville, IL (US); Michael Monroe Carley, Sammamish, WA (US); Shangyu Ni, Bellevue, WA (US); and Anupriya Thirumurthy, Bellevue, WA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Oct. 27, 2022, as Appl. No. 18/050,356.
Claims priority of provisional application 63/419,629, filed on Oct. 26, 2022.
Prior Publication US 2024/0146616 A1, May 2, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04W 24/08 (2009.01); H04L 41/06 (2022.01); H04L 41/147 (2022.01); H04L 41/5009 (2022.01); H04M 3/22 (2006.01); H04W 24/04 (2009.01); H04W 48/02 (2009.01); H04W 64/00 (2009.01)
CPC H04L 41/147 (2013.01) [H04L 41/06 (2013.01); H04L 41/5009 (2013.01); H04M 3/2281 (2013.01); H04W 24/04 (2013.01); H04W 24/08 (2013.01); H04W 48/02 (2013.01); H04W 64/00 (2013.01)] 20 Claims
OG exemplary drawing
 
1. At least one non-transitory computer-readable storage medium storing instructions to predict that a mobile device will disassociate from a wireless telecommunication network, which, when executed by at least one data processor of a system, cause the system to:
obtain a recording of a conversation between a user of the mobile device and a representative of the wireless telecommunication network;
obtain a summary associated with the conversation,
wherein the summary includes an indication of a topic associated with a portion of the conversation, a time when the topic was discussed in the conversation, and a speaker associated with the topic,
wherein the topic is selected from multiple predetermined topics;
obtain multiple inputs including at least three of:
a length of time the mobile device has been served by the wireless telecommunication network,
a length of time the representative has represented the wireless telecommunication network,
a net promoter score associated with the representative indicating past performance associated with the representative,
a handle location indicating a geolocation associated with the mobile device;
provide the summary associated with the conversation and the multiple inputs to a convolutional neural network configured to predict that the mobile device will disassociate from the wireless telecommunication network;
receive from the convolutional neural network the prediction that the mobile device will disassociate from the wireless telecommunication network;
determine whether the prediction that the mobile device will disassociate from the wireless telecommunication network is above a predetermined threshold; and
upon determining that the prediction is above the predetermined threshold, perform an action to retain the mobile device at the wireless telecommunication network.