US 12,381,978 B2
Automated call requests with status updates
Eyal Segalis, Tel Aviv (IL); Daniel Walevski, Brooklyn, NY (US); Yaniv Leviathan, New York, NY (US); and Yossi Matias, Tel Aviv (IL)
Assigned to GOOGLE LLC, Mountain View, CA (US)
Filed by GOOGLE LLC, Mountain View, CA (US)
Filed on Feb. 15, 2024, as Appl. No. 18/442,576.
Application 18/442,576 is a continuation of application No. 18/100,433, filed on Jan. 23, 2023, granted, now 11,936,810.
Application 18/100,433 is a continuation of application No. 17/236,781, filed on Apr. 21, 2021, granted, now 11,563,850, issued on Jan. 24, 2023.
Application 17/236,781 is a continuation of application No. 15/940,113, filed on Mar. 29, 2018, granted, now 11,012,560, issued on May 18, 2021.
Application 15/940,113 is a continuation of application No. 15/621,897, filed on Jun. 13, 2017, granted, now 10,542,143, issued on Jan. 21, 2020.
Claims priority of provisional application 62/349,396, filed on Jun. 13, 2016.
Prior Publication US 2024/0187521 A1, Jun. 6, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/493 (2006.01); G06F 40/20 (2020.01); G06F 40/205 (2020.01); G06F 40/56 (2020.01); G06N 20/00 (2019.01); G06Q 10/06 (2023.01); G06Q 10/10 (2023.01); G10L 15/00 (2013.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); H04M 3/42 (2006.01); H04M 3/58 (2006.01); H04M 3/60 (2006.01); G10L 13/08 (2013.01); G10L 25/63 (2013.01)
CPC H04M 3/4936 (2013.01) [G06F 40/20 (2020.01); G06F 40/205 (2020.01); G06F 40/56 (2020.01); G06N 20/00 (2019.01); G06Q 10/06 (2013.01); G06Q 10/10 (2013.01); G10L 15/005 (2013.01); G10L 15/1807 (2013.01); G10L 15/222 (2013.01); H04M 3/42042 (2013.01); H04M 3/42093 (2013.01); H04M 3/493 (2013.01); H04M 3/58 (2013.01); H04M 3/60 (2013.01); G10L 13/08 (2013.01); G10L 15/1815 (2013.01); G10L 2015/227 (2013.01); G10L 25/63 (2013.01); H04M 2242/18 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method implemented by one or more processors, the method comprising:
detecting an occurrence of a triggering event at a client device of a human user, wherein the triggering event comprises: the human user launching a software application at the client device of the human user, or the human user navigating to a particular page of a software application at the client device of the human user;
in response to detecting the occurrence of the triggering event the client device of the human user:
causing an interactive element to be provided for presentation to the human user via the client device, wherein the interactive element is associated with a task to be performed on behalf of the human user and with respect to an entity, and wherein the interactive element, when selected by the human user, causes the task to be assigned to a bot that is accessible via the client device;
receiving a user selection of the interactive element via the client device of the human user;
in response to receiving the user selection of the interactive element:
causing the bot to initiate performance of the task, wherein causing the bot to initiate performance of the task comprises:
causing the bot to initiate, on behalf of the human user, a telephone call with the entity, and
causing the bot to conduct, on behalf of the human user, a telephone conversation with a human representative of the entity to perform the task; and
subsequent to the bot performing the task:
generating, based on the telephone conversation with the human representative of the entity, a notification associated with performance of the task; and
causing the notification to be provided for presentation to the human user via the client device of the human user.