US 12,379,882 B2
Image processing apparatus that detects error and provides uniform resource locator (URL) information to information processing apparatus to access webpage for changing settings related to the error, and non-transitory computer readable storage medium
Yo Aizawa, Kanagawa (JP)
Assigned to CANON KABUSHIKI KAISHA, Tokyo (JP)
Filed by CANON KABUSHIKI KAISHA, Tokyo (JP)
Filed on Dec. 7, 2023, as Appl. No. 18/532,197.
Claims priority of application No. 2022-198256 (JP), filed on Dec. 12, 2022.
Prior Publication US 2024/0192903 A1, Jun. 13, 2024
Int. Cl. G06F 3/12 (2006.01); H04L 67/146 (2022.01); H04N 1/00 (2006.01)
CPC G06F 3/121 (2013.01) [G06F 3/1204 (2013.01); G06F 3/1234 (2013.01); G06F 3/1287 (2013.01); H04L 67/146 (2013.01); G06F 3/1255 (2013.01); H04N 1/00962 (2013.01)] 9 Claims
OG exemplary drawing
 
1. An information processing system including an image processing apparatus configured to perform processing on an image, and an information processing apparatus that is held by a user,
wherein the image processing apparatus comprises:
at least one memory that stores a program; and
at least one processor that executes the program to:
detect an error that occurs on an image processing function performed by the image processing apparatus, the error including errors relating to a program that is related to the image processing function not yet having been installed on the image processing apparatus; and
provide URL information for a webpage related to the detected error to the information processing apparatus,
wherein the webpage includes a setting screen for performing changes to settings, which include installing the program that is related to the image processing function, that caused the error, and
wherein the user holding the information processing apparatus accesses the webpage corresponding to the provided URL information on the information processing apparatus and changes the settings related to the error on the setting screen included in the webpage and displayed on the information processing apparatus to install the program.