US 12,360,857 B2
System and method for managing automatic service requests for workload management
Mahantesh Ambaljeri, Bangalore (IN); Shelesh Chopra, Bangalore (IN); and Gururaj Kulkami, Bangalore (IN)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on May 26, 2023, as Appl. No. 18/324,216.
Prior Publication US 2024/0394149 A1, Nov. 28, 2024
Int. Cl. G06F 11/14 (2006.01); G06F 16/23 (2019.01)
CPC G06F 11/1464 (2013.01) [G06F 16/2358 (2019.01)] 18 Claims
OG exemplary drawing
 
1. A method for managing a client environment, the method comprising:
obtaining a notification for an auto-generated service request, wherein the auto-generated service request is associated with an issue with the client environment,
wherein the auto-generated service request is generated based on a criticality and a tolerance value of telemetry information associated with an alert, and
wherein the alert corresponds to the issue with the client environment;
in response to the notification:
obtaining metadata associated with the auto-generated service request;
analyzing the metadata to extract pattern information;
comparing the pattern information to a service request pattern database;
making a determination, using the service request pattern database, that a recommendation is associated with the pattern information; and
based on the determination, performing a remediation action associated with the recommendation.