US 12,034,678 B2
Processing system performing dynamic training response output generation control
Tiffany Tillotson, Algonquin, IL (US); and Elizabeth Schreier, Glenview, IL (US)
Assigned to ALLSTATE INSURANCE COMPANY, Northbrook, IL (US)
Filed by Allstate Insurance Company, Northbrook, IL (US)
Filed on Mar. 6, 2023, as Appl. No. 18/117,677.
Application 18/117,677 is a continuation of application No. 17/016,522, filed on Sep. 10, 2020, granted, now 11,601,384.
Application 17/016,522 is a continuation of application No. 15/992,403, filed on May 30, 2018, granted, now 10,897,434, issued on Jan. 19, 2021.
Prior Publication US 2023/0231819 A1, Jul. 20, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/02 (2022.01); G06F 40/56 (2020.01); G06N 20/00 (2019.01); G06Q 40/08 (2012.01); H04L 67/306 (2022.01)
CPC H04L 51/02 (2013.01) [G06F 40/56 (2020.01); G06N 20/00 (2019.01); G06Q 40/08 (2013.01); H04L 67/306 (2013.01)] 13 Claims
OG exemplary drawing
 
1. A system comprising:
a dynamic training response output generation control platform configured to send one or more commands directing a user device to generate an initial dynamic training interface using initial dynamic training interface information, the dynamic training response output generation control platform receiving a training request input captured using the initial dynamic training interface;
a natural language understanding (NLU) engine configured to receive the training request input and perform natural language understanding and processing on the training request input to determine a natural language result output, a dynamic training response output being generated by the dynamic training response output generation control platform based on the natural language result output and sent to the user device for display; and
a profile correlation computing platform configured to receive agent determination commands from the dynamic training response output generation control platform and identify an agent using the training request input, wherein the agent is identified to correspond with a user associated with the user device based on at least one of a topic, an agent matching output representing a strength of a match between the user and the agent, or a location, the location corresponding to a predetermined distance from a residence associated with the user when the agent is determined.