US 11,700,255 B2
Feedback framework
Prabodh Saha, Hyderabad (IN); Manojkumar Haridas Shende, Redmond, WA (US); Venu Gopal Rao Vajjala, Hyderabad (IN); and Revanth Chowdary, Hyderabad (IN)
Assigned to ServiceNow, Inc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on Jul. 12, 2021, as Appl. No. 17/373,095.
Application 17/373,095 is a continuation of application No. 16/169,070, filed on Oct. 24, 2018, granted, now 11,063,946.
Prior Publication US 2021/0344679 A1, Nov. 4, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 9/40 (2022.01); G06F 11/34 (2006.01); G06F 11/36 (2006.01); G06F 11/07 (2006.01); G06F 11/20 (2006.01)
CPC H04L 63/10 (2013.01) [G06F 11/34 (2013.01); G06F 11/362 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An information technology platform, comprising:
a non-transitory memory storing instructions;
one or more hardware processors that, when executing the instructions, are configured to:
implement a client instance accessible by a plurality of client devices, wherein the client instance is enabled by a virtual server and is configured to:
implement a debugging interface that indicates that an error has occurred in a component associated with the information technology platform, wherein the debugging interface comprises a feedback button;
receive an indication of feedback via the feedback button in the debugging interface from a client device of the plurality of client devices, wherein the feedback is associated with the component, and wherein the component is associated with a component type of a plurality of component types;
obtain context information associated with the component based at least in part on the error in the debugging interface, wherein the context information comprises a system log containing the error;
select a handler from a plurality of handlers based at least in part upon the component type, wherein each of the plurality of handlers corresponds to a respective component type;
identify an identity of the component using the selected handler; and
send a notification based on the feedback, the identity of the component, and the context information to resolve or address the error based on the context information.