US 11,700,197 B2
Incoming communication routing
Adam Montero, Midvale, UT (US)
Assigned to Sorenson IP Holdings, LLC, Salt Lake City, UT (US)
Filed by Sorenson IP Holdings, LLC, Salt Lake City, UT (US)
Filed on Aug. 23, 2021, as Appl. No. 17/409,422.
Application 17/409,422 is a continuation of application No. 16/016,177, filed on Jun. 22, 2018, granted, now 11,128,563.
Prior Publication US 2021/0385156 A1, Dec. 9, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 45/655 (2022.01); H04L 45/302 (2022.01); H04L 67/53 (2022.01)
CPC H04L 45/306 (2013.01) [H04L 67/53 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method to route telephone communications, the method comprising:
receiving an incoming telephone communication directed toward a general telephone number associated with an entity, the incoming telephone communication being indicated as originating from a third-party telephone number;
identifying, in response to receiving the incoming telephone communication, a previous outgoing telephone communication that was directed toward the third-party telephone number and indicated as originating from a specific telephone number associated with the entity; and
routing the incoming telephone communication to the specific telephone number based on the previous outgoing telephone communication being indicated as originating from the specific telephone number and being directed toward the third-party telephone number.