US 11,700,164 B2
Pervasive realtime framework
David Van Wie, Eugene, OR (US); and Joseph Altmaier, North Liberty, IA (US)
Assigned to Sococo, Inc., Austin, TX (US)
Filed by Sococo, Inc., Austin, TX (US)
Filed on May 17, 2022, as Appl. No. 17/746,865.
Application 17/746,865 is a continuation of application No. 16/726,701, filed on Dec. 24, 2019, granted, now 11,368,352.
Application 16/726,701 is a continuation of application No. 16/032,892, filed on Jul. 11, 2018, granted, now 10,560,306, issued on Feb. 11, 2020.
Application 16/032,892 is a continuation of application No. 14/519,067, filed on Oct. 20, 2014, granted, now 10,027,528, issued on Jul. 17, 2018.
Application 14/519,067 is a continuation of application No. 12/631,008, filed on Dec. 4, 2009, granted, now 8,868,656, issued on Oct. 21, 2014.
Claims priority of provisional application 61/120,379, filed on Dec. 5, 2008.
Prior Publication US 2022/0278888 A1, Sep. 1, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 15/173 (2006.01); H04L 41/02 (2022.01); G06F 9/451 (2018.01); H04L 65/401 (2022.01); H04L 67/131 (2022.01); H04L 65/1073 (2022.01)
CPC H04L 41/02 (2013.01) [G06F 9/451 (2018.02); H04L 65/1073 (2013.01); H04L 65/4015 (2013.01); H04L 67/131 (2022.05)] 16 Claims
OG exemplary drawing
 
1. A method performed by a computer system in a network communication environment, the method comprising:
transmitting information to a web browser application being executed on a client network node of a user, wherein the information is associated with a designation of a customer service virtual area, and a view of the web browser application renders a web page from the information;
conditioned on a determination that a customer service representative is present in an instance of a customer service virtual area corresponding to the designation, triggering a rendering of the instance of the customer service virtual area on the user's client network node; and
establishing a presence for the user in the rendered instance of the customer service virtual area, wherein the rendered instance of the customer service virtual area supports realtime communications between the client network node of the user and a client network node of the customer service representative in a context defined by the instance of the customer service virtual area.