US 11,699,431 B2
Methods and systems for codeless chatbot development
Chinmayee Shepal, Maharashtra (IN)
Assigned to Allstate Solutions Private Limited, Bangalore (IN)
Filed by Allstate Solutions Private Limited, Bangalore (IN)
Filed on Sep. 8, 2021, as Appl. No. 17/469,241.
Prior Publication US 2023/0076767 A1, Mar. 9, 2023
Int. Cl. G06F 8/34 (2018.01); G10L 15/02 (2006.01); G06F 8/36 (2018.01); H04L 51/02 (2022.01); G06F 40/40 (2020.01); G06N 3/08 (2023.01); G06N 3/006 (2023.01)
CPC G10L 15/02 (2013.01) [G06F 8/36 (2013.01); G06F 40/40 (2020.01); G06N 3/006 (2013.01); G06N 3/08 (2013.01); H04L 51/02 (2013.01)] 20 Claims
OG exemplary drawing
 
15. A method for intelligent codeless chatbot development, the method comprising:
implementing, via a processor, an iterative process to automatically develop a chatbot conversation for a conversation designer by receiving, with a chatbot comprising an artificial intelligence neural network model and a natural language processing tool, a conversation design input of one or more conversation design inputs from the conversation designer;
identifying, with the natural language processing tool, an intent based on the conversation design input;
generating, with the artificial intelligence neural network model, a development event based on the intent;
retrieving, via the processor, a conversation chat flow from a set of conversation chat flows of a code sheet based on the development event, the code sheet comprising a set of conversations, the set of conversation chat flows, and a set of rules for code retrieval based on the set of conversations and the set of conversation chat flows;
automatically retrieving, via the processor, a chatbot computer program code based on the conversation chat flow and the set of rules from the code sheet; and
repeating the iterative process to develop the chatbot conversation until the chatbot computer program code is automatically retrieved from a code repository for each conversation design input of the one or more conversation design inputs from the conversation designer.