US 11,699,204 B2
System and method for new issue management for conversion achievement
Arun Kharidehal, Bangalore (IN); Jaipal Reddy, Bangalore (IN); Chaitanya S, Bangalore (IN); Darshan Shashidhara, Bangalore (IN); Deepak Gupta, Bangalore (IN); Pratyush Kumar, Bangalore (IN); and Sandeep Aithal, Bangalore (IN)
Assigned to Cerner Innovation, Inc., Kansas City, MO (US)
Filed by CERNER INNOVATION, INC., Kansas City, KS (US)
Filed on Dec. 30, 2020, as Appl. No. 17/138,010.
Application 17/138,010 is a continuation of application No. 16/916,276, filed on Jun. 30, 2020.
Prior Publication US 2021/0406098 A1, Dec. 30, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 50/20 (2012.01); G06Q 10/0631 (2023.01); G06F 9/54 (2006.01); G16H 10/60 (2018.01)
CPC G06Q 50/205 (2013.01) [G06F 9/542 (2013.01); G06Q 10/0631 (2013.01); G16H 10/60 (2018.01)] 22 Claims
OG exemplary drawing
 
1. One or more non-transitory computer-storage media having computer executable instructions embodied thereon that when executed by at least one computer perform operations comprising:
receiving, via a first device at a healthcare facility, an indication comprising a narrative of an issue associated with a healthcare IT platform;
receiving, from a data store:
a plurality of historical platform issues comprising a plurality of narratives of issues; and
a plurality of identities of event resources corresponding to the plurality of historical platform issues;
performing a first filtering operation comprising:
determining that a subset of event resources, from the plurality of identities of event resources, are associated with the issue;
wherein:
the determining is based on a term in the narrative corresponding to a solution tag; and
the solution tag is associated with the subset of event resources;
performing a second filtering operation comprising:
in response to determining the subset of event resources, automatically communicating an indication of the subset of event resources to the first device; and
receiving, from a user at the first device, a selection of an event resource from the subset of event resources; and
causing a second device, corresponding to the event resource, to communicate with the first device to address the issue.