CPC G06Q 50/205 (2013.01) [G06F 9/542 (2013.01); G06Q 10/0631 (2013.01); G16H 10/60 (2018.01)] | 22 Claims |
1. One or more non-transitory computer-storage media having computer executable instructions embodied thereon that when executed by at least one computer perform operations comprising:
receiving, via a first device at a healthcare facility, an indication comprising a narrative of an issue associated with a healthcare IT platform;
receiving, from a data store:
a plurality of historical platform issues comprising a plurality of narratives of issues; and
a plurality of identities of event resources corresponding to the plurality of historical platform issues;
performing a first filtering operation comprising:
determining that a subset of event resources, from the plurality of identities of event resources, are associated with the issue;
wherein:
the determining is based on a term in the narrative corresponding to a solution tag; and
the solution tag is associated with the subset of event resources;
performing a second filtering operation comprising:
in response to determining the subset of event resources, automatically communicating an indication of the subset of event resources to the first device; and
receiving, from a user at the first device, a selection of an event resource from the subset of event resources; and
causing a second device, corresponding to the event resource, to communicate with the first device to address the issue.
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