CPC G06F 40/30 (2020.01) [G10L 15/1815 (2013.01); G10L 15/26 (2013.01)] | 20 Claims |
1. A method comprising:
obtaining audio of a communication session between a first device of a first user and a second device of a second user, the communication session configured for verbal communication such that the audio includes first audio captured by the first device and second audio captured by the second device;
identifying one or more first characteristics of the first audio captured by the first device;
obtaining a transcription of the second audio captured by the second device;
identifying one or more first words in the transcription indicating the first user lacks understanding of the second audio; and
based on the one or more first characteristics of the first audio and the one or more first words, determining an accuracy of the transcription of the second audio.
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