US 12,355,922 B2
Transferring an authentication state from a digital channel to an agent channel
Erik Neighbour, Arlington, VA (US); Shashikiran Pargaonkar, Fairfax, VA (US); and Jayanth Prathipati, Aldie, VA (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Dec. 14, 2022, as Appl. No. 18/065,936.
Prior Publication US 2024/0205338 A1, Jun. 20, 2024
Int. Cl. H04M 7/00 (2006.01); H04L 9/40 (2022.01)
CPC H04M 7/0078 (2013.01) [H04L 63/0838 (2013.01); H04L 63/0846 (2013.01)] 20 Claims
OG exemplary drawing
 
10. A method of transferring an authentication status of a user for a call center service, comprising:
obtaining, by a server device, an indication of an incoming call, associated with a user device, to the call center service;
performing, by the server device, a lookup in a database for information associated with the user device,
wherein the information indicates the authentication status is established via the user device;
determining, by the server device, whether an amount of time that the information has been stored in the database is less than or equal to a time threshold; and
generating, by the server device, an authentication token for the incoming call based on the authentication status and based on the amount of time being less than or equal to the time threshold.