US 12,355,917 B1
Methods for simultaneous interaction on a web page by a customer and customer service representative
Guy R. Langley, San Antonio, TX (US); Jason W. Lindley, Schertz, TX (US); Donald H. Griffin, Jr., Peoria, AZ (US); Elizabeth Garretson, Fair Oaks Ranch, TX (US); Ryan R. Barth, San Antonio, TX (US); Francisco A Duran, San Antonio, TX (US); Ann C. Tarrillion, San Antonio, TX (US); and David W. Roberts, Helotes, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (“USAA”), San Antonio, TX (US)
Filed on Apr. 19, 2024, as Appl. No. 18/640,955.
Application 18/640,955 is a continuation of application No. 18/212,989, filed on Jun. 22, 2023, granted, now 12,003,669.
Application 18/212,989 is a continuation of application No. 17/850,232, filed on Jun. 27, 2022, granted, now 11,716,420, issued on Aug. 1, 2023.
Application 17/850,232 is a continuation of application No. 17/220,710, filed on Apr. 1, 2021, granted, now 11,405,505, issued on Aug. 2, 2022.
Application 17/220,710 is a continuation of application No. 16/914,115, filed on Jun. 26, 2020, granted, now 10,999,437, issued on May 4, 2021.
Application 16/914,115 is a continuation of application No. 16/539,780, filed on Aug. 13, 2019, granted, now 10,728,391, issued on Jul. 28, 2020.
Application 16/539,780 is a continuation of application No. 16/169,615, filed on Oct. 24, 2018, granted, now 10,425,535, issued on Sep. 24, 2019.
Application 16/169,615 is a continuation of application No. 15/679,936, filed on Aug. 17, 2017, granted, now 10,158,760, issued on Dec. 18, 2018.
Application 15/679,936 is a continuation of application No. 14/792,717, filed on Jul. 7, 2015, granted, now 9,774,738, issued on Sep. 26, 2017.
Claims priority of provisional application 62/021,884, filed on Jul. 8, 2014.
Int. Cl. H04M 3/51 (2006.01); H04M 3/42 (2006.01); H04M 7/00 (2006.01)
CPC H04M 3/5191 (2013.01) [H04M 3/42221 (2013.01); H04M 3/5108 (2013.01); H04M 7/0027 (2013.01); G06F 2216/15 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for providing enhanced authentication of a client during a vocal interaction session between the client and a client representative, comprising:
monitoring, in a computer associated with the client representative, the vocal interactive session during which an identity of the client is indicated by the client;
extracting, in the computer associated with the client representative, data associated with the client without client intervention during the vocal interactive session; and
analyzing, in the computer associated with the client representative, the extracted client data, during the vocal interactive session, to authenticate the indicated identity of the client via a dashboard displayed on a computer display associated with the client representative.