US 12,355,916 B2
Systems and methods for generating customized customer service menu
Jose Moreno, Berkeley, CA (US); Jonatan Yucra Rodriguez, Allentown, PA (US); Andrew Veenstra, San Francisco, CA (US); and Vu Nguyen, Pittsburg, CA (US)
Assigned to CAPITAL ONE SERVICES, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Nov. 27, 2023, as Appl. No. 18/519,661.
Application 18/519,661 is a continuation of application No. 17/831,542, filed on Jun. 3, 2022, granted, now 11,831,807.
Application 17/831,542 is a continuation of application No. 17/178,283, filed on Feb. 18, 2021, granted, now 11,368,587, issued on Jun. 21, 2022.
Prior Publication US 2024/0171679 A1, May 23, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); H04M 3/42 (2006.01)
CPC H04M 3/5166 (2013.01) [H04M 3/42068 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A communication menu generating system, comprising:
one or more processors; and
a memory in communication with the one or more processors and storing instructions that are configured to cause the communication menu generating system to:
receive browsing data from a user device associated with a user at a first time;
receive a phone call at a second time;
determine whether the first time is within a time threshold of the second time and whether the browsing data comprises trigger data;
when the browsing data comprises the trigger data and the first time is within the time threshold of the second time:
generate a customized audio IVR menu based on the browsing data; and
present the customized audio IVR menu to the user over the phone call.