| CPC G06T 7/73 (2017.01) [G06T 7/0002 (2013.01); G06T 7/90 (2017.01)] | 18 Claims |
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1. An abnormality handling data aggregating system comprising:
a storage storing a plurality of pieces of abnormality solution data, each of the pieces of abnormality solution data including (i) abnormality image data regarding an output image including an image quality abnormality occurring in an image forming apparatus, and (ii) handling information for solving the image quality abnormality associated with the abnormality image data to which the handling information corresponds, and the abnormality image data being stored in association with its corresponding handling information; and
a hardware processor configured to:
compare (i) obtained abnormality image data regarding an acquired output image in which it is detected that an image quality abnormality exists with (ii) at least one of the plurality of pieces of abnormality solution data stored in the storage;
select, from among the plurality of pieces of abnormality solution data stored in the storage, at least one piece of abnormality solution data having a similar image quality abnormality as the image quality abnormality detected to exist in the obtained abnormality image data; and
output the selected at least one piece of abnormality solution data,
wherein:
the handling information includes information guiding a user of the image forming apparatus to perform a maintenance process on the image forming apparatus or replacement of a component of the image forming apparatus, and
the hardware processor, in response to selection of a plurality of pieces of abnormality solution data, outputs list data arranging the selected plurality of pieces of abnormality solution data in order starting from the abnormality solution data whose image quality abnormality has a high degree of similarity with the image quality abnormality of the obtained abnormality image data.
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