US 12,353,541 B2
Computer-based platforms and systems configured to enhance a call screen with user-controlled notes associated with the call and methods of use thereof
Tyler Maiman, Melville, NY (US); Lin Ni Lisa Cheng, New York, NY (US); Asher Smith-Rose, Midlothian, VA (US); Shabnam Kousha, Washington, DC (US); and Joshua Edwards, Philadelphia, PA (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Jan. 16, 2024, as Appl. No. 18/413,394.
Application 18/413,394 is a continuation of application No. 17/580,291, filed on Jan. 20, 2022, granted, now 11,874,918, issued on Jan. 16, 2024.
Prior Publication US 2024/0232327 A1, Jul. 11, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 21/62 (2013.01); G06F 11/34 (2006.01); G06F 21/51 (2013.01)
CPC G06F 21/51 (2013.01) [G06F 11/34 (2013.01); G06F 21/629 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
identifying, by at least one processer of a computing device, an indication of an incoming interaction session being initiated with a user;
automatically verifying, by the at least one processor of the computing device, at least one session interaction parameter associated with the incoming interaction session to identify the incoming interaction session as a repeat interaction session based on a database of known session interaction parameters;
dynamically retrieving, by the at least one processor of the computing device, a plurality of relation-specific notations to display via at least one GUI having at least one programmable GUI element when each relation-specific notation of the plurality of relation-specific notations provides additional information to a data relationship between the computing device and an incoming interaction,
wherein the additional information comprises a plurality of answers to a plurality of questions for subsequent use for additional social engineering actions,
wherein each relation-specific notation of the plurality of relation-specific notations comprise a dynamic annotation information associated with the interaction session;
receiving, by the at least one processor of the computing device and in response to retrieving the plurality of relation-specific notations, input data associated with the repeat interaction session;
wherein the input data comprises a particular answer associated to a particular question related to sensitive information; and
automatically updating, by the at least one processor of the computing device, the plurality of relation-specific notations associated with the data relationship based on the input data received.