US 12,352,874 B2
Digital monitoring badge system
Vera Kozyr, St. Petersburg (RU); Dmitrii Lukashev, St. Petersburg (RU); Egor Markov, St. Petersburg (RU); and Igor Mikhnenko, St. Petersburg (RE)
Filed by Vera Kozyr, St. Petersburg (RU); Dmitrii Lukashev, St. Petersburg (RU); Egor Markov, St. Petersburg (RU); and Igor Mikhnenko, St. Petersburg (RE)
Filed on Jan. 18, 2022, as Appl. No. 17/577,885.
Prior Publication US 2023/0228832 A1, Jul. 20, 2023
Int. Cl. G01S 3/803 (2006.01); G01S 3/86 (2006.01); G08B 5/36 (2006.01); G08B 21/04 (2006.01); G10L 15/00 (2013.01); G10L 15/26 (2006.01); G10L 17/04 (2013.01); G10L 21/0216 (2013.01); G10L 21/0272 (2013.01)
CPC G01S 3/803 (2013.01) [G01S 3/86 (2013.01); G08B 5/36 (2013.01); G08B 21/0446 (2013.01); G10L 15/005 (2013.01); G10L 15/26 (2013.01); G10L 17/04 (2013.01); G10L 21/0216 (2013.01); G10L 21/0272 (2013.01); G10L 2021/02165 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for monitoring customer interactions, comprising:
at least one badge, wherein each badge is configured to be worn by an employee interacting with a customer, comprising:
a badge body comprising a front surface, wherein the front surface is configured to display visual information, and a top surface;
a first microphone and a second microphone located within the badge body;
a first microphone channel formed within the badge body, wherein the first microphone channel comprises a tubular opening within the badge body leading from the first microphone to the top surface of the badge body;
a second microphone channel formed within the badge body, wherein the second microphone channel comprises a tubular opening within the badge body leading from the second microphone to the front surface of the badge body;
a wireless communication module;
a badge processor and memory, said badge processor and memory configured to perform at least one of the following actions:
receive audio data from the first microphone and the second microphone;
store the audio data;
process the audio data;
encrypt the audio data;
transmit the audio data;
detect voice activity to start recording;
detect silence to stop recording;
a hub connected to at least one badge, wherein the hub is a computing device, comprising:
a communication module;
a hub processor and memory, said hub processor and memory configured to
perform the following actions:
receive audio data from the at least one badge;
process the audio data by performing at least one of the following actions:
detect voice activity to delete non-speech parts of the audio;
detect keywords to timestamp the audio data or to split the audio data;
diarize the audio data;
identify age and gender of any speakers;
identify sounds that may indicate a dangerous incident;
perform a biometric analysis of any voices to identify at least one person speaking;
identify any languages spoken in the audio data;
convert audio data to text;
send commands to at least one badge.