US 11,057,755 B1
Crisis management system
Cynthia Harvey, Boerne, TX (US); Lisa Marie Carr, San Antonio, TX (US); Stefanie Acosta, San Antonio, TX (US); and Raul F. Martinez, Jr., San Antonio, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on Jun. 7, 2017, as Appl. No. 15/616,652.
Claims priority of provisional application 62/346,928, filed on Jun. 7, 2016.
Int. Cl. H04L 5/04 (2006.01); H04L 12/58 (2006.01); H04W 4/12 (2009.01); H04W 4/90 (2018.01); H04L 29/08 (2006.01); H04L 29/06 (2006.01)
CPC H04W 4/90 (2018.02) [H04L 51/04 (2013.01); H04L 65/1069 (2013.01); H04L 65/403 (2013.01); H04L 67/26 (2013.01); H04W 4/12 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
establishing, by a crisis communications management system, a secure connection between the crisis communications management system and each mobile device in a plurality of mobile devices;
causing, by the crisis communications management system, a display device of a first mobile device of the plurality of mobile devices to render a user interface comprising one or more user-selectable icons, each of the user-selectable icons corresponding to a different respective crisis situation;
causing, in response to receiving selection data indicating that a user of the first mobile device selected a user-selectable icon of the one or more user-selectable icons, the user interface to display information about the crisis situation corresponding to the selected user-selectable icon;
receiving, by the crisis communications management system over the secure connection, data representing an update about the crisis situation corresponding to the selected user-selectable icon, the data being received from the first mobile device through the user interface;
identifying, by the crisis communications management system, at least one second mobile device of the plurality of mobile devices, the at least one second mobile device associated with a team member assigned to the crisis situation corresponding to the selected user-selectable icon; and
transmitting, by the crisis communications management system and over the secure connection, a push notification to an application on the identified at least one second mobile device which, when received by the application, causes the application to display, on a display device of the at least one second mobile device, the update about the crisis situation corresponding to the selected user-selectable icon.