US 11,057,521 B2
System and method for providing a telematics service using third-party authentication
Alexander X. Cermak, Grosse Pointe Woods, MI (US); Erica L. Burris, Waterford, MI (US); and Deborah B. Carlini, Clarkston, MI (US)
Filed by GM Global Technology Operations LLC, Detroit, MI (US)
Filed on Nov. 12, 2018, as Appl. No. 16/186,660.
Prior Publication US 2020/0153967 A1, May 14, 2020
Int. Cl. H04M 3/51 (2006.01); H04L 29/06 (2006.01); G06F 21/45 (2013.01); H04W 12/06 (2021.01); G06Q 10/02 (2012.01); H04L 29/08 (2006.01); H04W 4/024 (2018.01); G01C 21/36 (2006.01)
CPC H04M 3/5191 (2013.01) [G01C 21/362 (2013.01); G06F 21/45 (2013.01); G06Q 10/02 (2013.01); H04L 63/083 (2013.01); H04L 67/10 (2013.01); H04L 67/125 (2013.01); H04W 4/024 (2018.02); H04W 12/06 (2013.01); G06F 2221/2115 (2013.01); G06F 2221/2137 (2013.01)] 16 Claims
OG exemplary drawing
1. A method of providing a telematics service using a third-party authentication, comprising:
receiving a telematics service request, by a call center, from a client using a client onboard telematics system;
generating a password, by the call center, and providing the password to the client;
transferring the client, by the call center, to a third-party service provider, wherein the call center includes a call center database containing a set of client information and a call center navigation subsystem in selective communication with the client onboard telematics system;
requesting the password, by the third-party service provider, from the client; and
entering the password for authentication, by the third-party service provider, to a cloud-based application in order to access the set of client information from the call center database to access the call center navigation subsystem for providing the requested telematics service; and
wherein the step of generating a password includes uploading the password to the cloud-based application for authentication by the third-party service provider to enable access to the set of client information.