US 11,057,521 B2
System and method for providing a telematics service using third-party authentication
Alexander X. Cermak, Grosse Pointe Woods, MI (US); Erica L. Burris, Waterford, MI (US); and Deborah B. Carlini, Clarkston, MI (US)
Assigned to GM GLOBAL TECHNOLOGY OPERATIONS LLC, Detroit, MI (US)
Filed by GM Global Technology Operations LLC, Detroit, MI (US)
Filed on Nov. 12, 2018, as Appl. No. 16/186,660.
Prior Publication US 2020/0153967 A1, May 14, 2020
Int. Cl. H04M 3/51 (2006.01); H04L 29/06 (2006.01); G06F 21/45 (2013.01); H04W 12/06 (2021.01); G06Q 10/02 (2012.01); H04L 29/08 (2006.01); H04W 4/024 (2018.01); G01C 21/36 (2006.01)
CPC H04M 3/5191 (2013.01) [G01C 21/362 (2013.01); G06F 21/45 (2013.01); G06Q 10/02 (2013.01); H04L 63/083 (2013.01); H04L 67/10 (2013.01); H04L 67/125 (2013.01); H04W 4/024 (2018.02); H04W 12/06 (2013.01); G06F 2221/2115 (2013.01); G06F 2221/2137 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A method of providing a telematics service using a third-party authentication, comprising:
receiving a telematics service request, by a call center, from a client using a client onboard telematics system;
generating a password, by the call center, and providing the password to the client;
transferring the client, by the call center, to a third-party service provider, wherein the call center includes a call center database containing a set of client information and a call center navigation subsystem in selective communication with the client onboard telematics system;
requesting the password, by the third-party service provider, from the client; and
entering the password for authentication, by the third-party service provider, to a cloud-based application in order to access the set of client information from the call center database to access the call center navigation subsystem for providing the requested telematics service; and
wherein the step of generating a password includes uploading the password to the cloud-based application for authentication by the third-party service provider to enable access to the set of client information.