US 11,057,320 B2
Operation for multiple chat bots operation in organization
Yadu Mathur, Bangalore (IN); and Revanth Chetluru, Bangalore (IN)
Assigned to Walmart Apollo, LLC, Bentonville, AR (US)
Filed by Walmart Apollo, LLC, Bentonville, AR (US)
Filed on Aug. 8, 2019, as Appl. No. 16/535,273.
Claims priority of application No. 201941025518 (IN), filed on Jun. 27, 2019.
Prior Publication US 2020/0412671 A1, Dec. 31, 2020
Int. Cl. H04L 12/58 (2006.01); G06N 5/02 (2006.01); H04L 29/08 (2006.01); H04L 29/06 (2006.01); G06F 40/205 (2020.01)
CPC H04L 51/02 (2013.01) [G06F 40/205 (2020.01); G06N 5/02 (2013.01); H04L 65/1066 (2013.01); H04L 67/06 (2013.01)] 20 Claims
OG exemplary drawing
1. A system for managing operations of a chat bot, the system comprising:
a processor; and
a data acquisition sensor configured to acquire data of a status of an instrumented server of a user;
a computer-readable medium storing instructions that are operative when executed by the processor to:
receive a first chat content from a first chat session;
identify an entity in the first chat session using the acquired data, wherein the user belongs to the entity;
determine a first context for the first chat content using the status of the instrumented server of the user and the entity to which the user belongs;
generate, based at least on the first context, a first context file from a plurality of context files previously provided by the entity, wherein the first context file comprises a function for accessing an executable, external resource;
determine, based at least on the first chat content and the first context file, a first action for the chat bot, wherein determining the first action for the chat bot comprises parsing the first context file; and
execute the first action.