US 11,056,235 B2
Senior living engagement and care support platforms
Stephen Dunstan, Mountain View, CA (US); Kami LaVallier, Pekin, IL (US); Edward P. Matesevac, Normal, IL (US); Mary Kay Mueller, Normal, IL (US); Vallory Clardy, Fremont, CA (US); Matthew Morrison, Santa Clara, CA (US); Nirav Patel, Santa Clara, CA (US); Francesco Radicati, Palo Alto, CA (US); Beth Ann Snell, Anchor, IL (US); Cara Lawlor Quigley, Bloomington, IL (US); Caroline Mead, Bloomington, IL (US); Kelsey Schachter, Bloomington, IL (US); Brea Dutt, Bloomington, IL (US); Lindsay Meyer, Bloomington, IL (US); Leny Santana, Bloomington, IL (US); Marta Coleman, Bloomington, IL (US); and Christine Pizzo, Bloomington, IL (US)
Assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed by State Farm Mutual Automobile Insurance Company, Bloomington, IL (US)
Filed on Sep. 30, 2020, as Appl. No. 17/38,738.
Application 17/038,738 is a continuation of application No. 16/996,592, filed on Aug. 18, 2020.
Claims priority of provisional application 63/041,409, filed on Jun. 19, 2020.
Claims priority of provisional application 62/935,854, filed on Nov. 15, 2019.
Claims priority of provisional application 62/935,860, filed on Nov. 15, 2019.
Claims priority of provisional application 62/888,746, filed on Aug. 19, 2019.
Claims priority of provisional application 62/892,207, filed on Aug. 27, 2019.
Prior Publication US 2021/0057094 A1, Feb. 25, 2021
Int. Cl. G16H 40/67 (2018.01); G16H 80/00 (2018.01); G16H 10/60 (2018.01); G06F 3/16 (2006.01)
CPC G16H 40/67 (2018.01) [G06F 3/167 (2013.01); G16H 10/60 (2018.01); G16H 80/00 (2018.01)] 29 Claims
OG exemplary drawing
 
1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the ECSP computer device in communication with a first client device and at least one second client device, the at least one processor of the ECSP computer device is programmed to:
register a senior user via the first client device, the first client device configured to receive a user interaction and communicate with the chatbot;
register a caregiver associated with the senior user via the at least one second client device;
determine a first expected time of interaction with the chatbot via the first client device for the senior user for a predefined period of time;
continuously monitor for a senior user interaction indicating that the senior user has interacted with the chatbot;
in response to detecting the senior user interaction with the chatbot prior to the first expected time of interaction elapsing, transmit a message to the at least one second client device of the caregiver indicating that the senior user has interacted with the chatbot; and
in response to not detecting the senior user interaction with the chatbot by the first expected time of interaction, transmit a different message to the at least one second client device of the caregiver indicating that the senior user has not interacted with the chatbot by the first expected time of interaction.