US 11,055,636 B2
Composite travel disruption monitoring and mitigation
Mathieu Beynel, Pegomas (FR); Elsa Anselmet, Paris (FR); and Olivier Cazeaux, Juan les Pins (FR)
Assigned to AMADEUS S.A.S., Biot (FR)
Filed by Amadeus S.A.S., Biot (FR)
Filed on Mar. 12, 2018, as Appl. No. 15/918,553.
Prior Publication US 2019/0279118 A1, Sep. 12, 2019
Int. Cl. G06Q 10/02 (2012.01); G06N 5/02 (2006.01)
CPC G06Q 10/02 (2013.01) [G06N 5/022 (2013.01)] 19 Claims
OG exemplary drawing
1. A system comprising:
a computing device; and
a computer-readable storage medium comprising a set of instructions that upon execution by the computing device cause the system to:
access reservation records stored in a reservation database that are associated with a user profile, each reservation record generated in response to reserving an itinerary;
filter the reservation records to create a filtered sub-set of reservation records, each reservation record in the filtered sub-set of reservation records having a disruption element storing data indicative of a net difference between a base state of an itinerary segment at a time of ticketing and an actual state of the itinerary segment at a time the itinerary segment terminates;
determine, for each itinerary segment, whether a disruption event is detected using data obtained from a plurality of fragmented sources associated with a travel provider servicing a corresponding travel segment;
determine, based on the data from the plurality of fragmented sources, a disruption metric for each itinerary segment quantifying a relative impact of the detected disruption events on that itinerary segment using the data stored in a corresponding disruption element;
determine a composite disruption metric for the user profile that quantifies a cumulative impact of disruption events on a user associated with the user profile over time based on the disruption metric for each itinerary segment;
effectuate at least one mitigation option among a plurality of mitigation options based on a comparison between the composite disruption metric and a defined threshold;
update a disruption log database with the data stored in each corresponding disruption element, the disruption metric for each itinerary segment, and the composite disruption metric, the disruption log database storing disruption-related data associated with previous itineraries corresponding to a plurality of passengers; and
present an operational dashboard having graphical user interface elements individually configured to display and dynamically update performance metrics derived from the disruption-related data stored in the disruption log database.