US 12,346,963 B2
Identifying and providing unfulfilled services via an ATM
Pankaj Parekh, San Francisco, CA (US); Steve Perez, San Francisco, CA (US); Keith Clithero, Charlotte, NC (US); Daniel Sanford, Charlotte, NC (US); and Bill Wurz, San Francisco, CA (US)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Feb. 6, 2024, as Appl. No. 18/434,632.
Application 18/434,632 is a continuation of application No. 17/088,145, filed on Nov. 3, 2020, granted, now 11,935,116.
Prior Publication US 2024/0177234 A1, May 30, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 40/03 (2023.01); G06Q 20/10 (2012.01); H04W 4/02 (2018.01); H04W 4/024 (2018.01); H04W 12/06 (2021.01); H04W 12/47 (2021.01)
CPC G06Q 40/03 (2023.01) [G06Q 20/1085 (2013.01); H04W 4/024 (2018.02); H04W 4/025 (2013.01); H04W 12/06 (2013.01); H04W 12/47 (2021.01)] 20 Claims
OG exemplary drawing
 
1. A method for identifying and providing unfulfilled services to a user, the method comprising:
identifying, by a provider institution computing system associated with a provider institution, an unfulfilled service of the user;
identifying, by the provider institution computing system, a service location to complete the unfulfilled service of the user, wherein the service location comprises an automated teller machine (ATM);
transmitting, by the provider institution computing system, information to the identified service location to complete the unfulfilled service, wherein transmitting the information includes queuing a document relating to the unfulfilled service at the identified service location;
receiving, by the provider institution computing system, an indication of authentication via at least one first credential to authenticate into the identified service location, wherein the at least one first credential comprises a payment card engaging with the ATM at the identified service location;
receiving, by the provider institution computing system, at least one second credential to access the information transmitted to the identified service location to complete the unfulfilled service, wherein the at least one second credential comprises authentication data specific to a provider institution mobile application, and wherein the at least one second credential is transmitted via a short-range communication protocol from a mobile device to the ATM at the identified service location;
causing, by the provider institution computing system, access to the transmitted information including the queued document based on approving the at least one second credential and the at least one first credential; and
causing, by the provider institution computing system, a display of the queued document to the user at the ATM at the identified service location.