US 12,346,878 B2
System and method for workflow management
Denise Cartledge, Cary, NC (US); Henry A. Danis, Lyman, SC (US); Jay Jacobus, Vernon Center, NY (US); Susan Burke, Greenville, SC (US); Michele Millington, Wynantskill, NY (US); Salvador Sierra, Sandy Springs, GA (US); and Gwen Smith, Alpharetta, GA (US)
Assigned to METROPOLITAN LIFE ISURANCE CO., New York, NY (US)
Filed by Metropolitan Life Insurance Co., New York, NY (US)
Filed on Sep. 11, 2023, as Appl. No. 18/244,861.
Application 18/244,861 is a continuation of application No. 16/742,481, filed on Jan. 14, 2020, granted, now 11,790,318.
Application 16/742,481 is a continuation of application No. 12/149,755, filed on May 7, 2008, granted, now 10,546,272, issued on Jan. 28, 2020.
Claims priority of provisional application 60/928,494, filed on May 8, 2007.
Prior Publication US 2023/0419259 A1, Dec. 28, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 10/10 (2023.01); G06Q 10/0633 (2023.01); G06Q 10/1093 (2023.01)
CPC G06Q 10/10 (2013.01) [G06Q 10/0633 (2013.01); G06Q 10/1097 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system, comprising:
a data storage medium configured to store a plurality of profiles of users of an organization and a plurality of tasks; and
a processor programmed to:
provide remote access to a first user of the organization over a network through a graphical user interface, the first user having a first user profile;
determine the first user profile indicates the first user does not have any active tasks;
based on determining the first user does not have any active tasks, automatically activate a button for initiating a request for work in the graphical user interface;
identify tasks associated with the first user profile from the plurality of tasks stored in the data storage medium after the first user clicks the button to initiate the request for work;
automatically group the identified tasks into a task set, the task set having a preferred sequence of tasks to be completed;
display a sequenced task set list to the first user via the graphical user interface based on the preferred sequence of tasks to be completed;
automatically allocate a first task of the sequenced task set list to the first user via the graphical user interface;
update the first user profile to indicate the first user has an active task based on allocating the first task to the first user; and
automatically deactivate the button for initiating the request for work upon updating the first user profile to indicate the first user has the active task.