US 12,346,354 B2
Email content extraction
Boris Simanovich, West Hartford, CT (US); Michelle M. Buxton, Colchester, CT (US); and Joseph Dubsky, Norton, MA (US)
Assigned to THE TRAVELERS INDEMNITY COMPANY, Hartford, CT (US)
Filed by The Travelers Indemnity Company, Hartford, CT (US)
Filed on Jul. 7, 2022, as Appl. No. 17/859,372.
Application 17/859,372 is a continuation of application No. 16/556,884, filed on Aug. 30, 2019, granted, now 11,423,226.
Prior Publication US 2022/0343078 A1, Oct. 27, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/334 (2025.01); G06F 16/907 (2019.01); G06F 18/24 (2023.01); G06F 40/279 (2020.01); G06F 40/295 (2020.01); G06F 40/30 (2020.01); G06N 3/08 (2023.01); G06N 20/00 (2019.01); G10L 15/26 (2006.01)
CPC G06F 16/334 (2019.01) [G06F 16/907 (2019.01); G06F 40/279 (2020.01); G06F 40/295 (2020.01); G06F 40/30 (2020.01); G06N 20/00 (2019.01); G06F 18/24 (2023.01); G06N 3/08 (2013.01); G10L 15/26 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system, comprising:
a processing device; and
a memory device in communication with the processing device, the memory device storing instructions that when executed by the processing device result in:
accessing an email message received at an inbox of a mail server;
extracting a plurality of correspondence data from the email message;
applying a correspondence classifier to the correspondence data to determine a request type of the email message;
extracting a plurality of entities from the email message in a free-form format, the extracting performed based on determining that the request type is supported;
determining a confidence level of the extracting of the entities;
based on determining that the confidence level is above a confidence threshold:
performing a lookup of the entities in one or more records of a database;
generating a new processing request comprising a plurality of prepopulated data fields populated with the entities based on identifying a match in the one or more records of the database; and
removing the email message from the inbox of the mail server based on the new processing request.