US 12,020,245 B2
Alert management system with real-time remediation and integration with the exception originating system
Joel Schwartz, Encino, CA (US); and Anne Vivian Lee, Ellenton, FL (US)
Assigned to Double Check Solutions, Inc., Encino, CA (US)
Filed by Double Check Solutions, Inc., Encino, CA (US)
Filed on Feb. 13, 2023, as Appl. No. 18/168,029.
Application 18/168,029 is a continuation of application No. 17/497,609, filed on Oct. 8, 2021, granted, now 11,610,200.
Application 17/497,609 is a continuation of application No. 17/187,368, filed on Feb. 26, 2021, granted, now 11,144,917, issued on Oct. 12, 2021.
Prior Publication US 2023/0206227 A1, Jun. 29, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 20/00 (2012.01); G06F 3/0482 (2013.01); G06Q 20/38 (2012.01); G06Q 20/40 (2012.01); H04L 67/02 (2022.01)
CPC G06Q 20/386 (2020.05) [G06F 3/0482 (2013.01); G06Q 20/40 (2013.01); H04L 67/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system, comprising:
a hardware processor; and
a non-transitory machine-readable storage medium encoded with instructions executable by the hardware processor to cause the system to perform operations for providing alert management and real-time remediation, the operations comprising:
receiving an electronic file from a server associated with an institution, the electronic file comprising an exception information data structure comprising exception information representing one or more events and a customer associated with respective ones of the one or more events;
generating an event notification message, to an electronic address of a customer, including a link to an authentication interface of the server associated with the institution;
transmitting the generated event notification message, including the link to an authentication interface, to the electronic address of the customer;
receiving a communication from the authentication interface, the communication relating to authentication of the customer;
determining based on the communication received from the authentication interface, whether the customer was successfully authenticated by the authentication interface; and
responsive to determining the customer was successfully authenticated by the authentication interface, providing a user interface to the electronic address of the customer for display to the customer, wherein the user interface is configured to display information for the one or more events and includes one or more user-selectable options.