| CPC G06Q 30/0236 (2013.01) [G06Q 30/0203 (2013.01); G06Q 30/0261 (2013.01); G06Q 30/0267 (2013.01)] | 20 Claims |
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1. A consumer data collection and voucher system comprising:
a first computing device associated with a consumer comprising a tangible, non-transitory computer-readable medium and a processor;
a second computing device associated with a venue comprising a tangible, non-transitory computer-readable medium and a processor;
optionally, a third computing device associated with a third party comprising a tangible, non-transitory computer-readable medium and a processor;
a consumer software application installed on the first computing device, wherein the software application includes a set of instructions or code which are stored on the tangible, non-transitory computer-readable medium and wherein the set of instructions or code are executed by the processor;
a venue software application installed on the second computing device, wherein the venue software application includes a set of instructions or code which are stored on the tangible, non-transitory computer-readable medium, wherein the set of instructions or code are executed by the processor;
a third party software application installed on the third computing device, wherein the third party software application includes a set of instructions or code which are stored on the tangible, non-transitory computer-readable medium, wherein the set of instructions or code are executed by the processor;
a cloud-based server which receives and executes communications from the venue software application and the consumer software application on a cloud-based server software application and which transmits a set of instructions and data received from the venue software application to the consumer software application and a set of instructions and data received from the consumer software application to venue software application;
a geo-fence formed around a venue's establishment, wherein the geo-fence is defined by communications between the venue software application and a global positioning system (GPS) or a radio-frequency identification enabled software application and wherein the geo-fence is communicated to the consumer software application through the cloud-based server;
wherein the venue software application, cloud-based server software application or third party software application generates a survey and a voucher or the third party software application generates a survey to communicate to the consumer software application;
wherein the venue software application or cloud-based server software application defines a first relationship between the voucher and the survey which allows the voucher to be redeemed before completing the survey or after completing the survey;
wherein a venue sets the types of vouchers the consumer software application, cloud-based server software application and/or the venue software application may issue to consumers;
wherein the venue software application or cloud-based server software application defines a second relationship between the voucher and the survey, wherein the second relationship is one of the survey being directly related to i) a product associated with the voucher, ii) a survey which is related to a venue or business establishment associated with a product or iii) a survey which is related to any topic but which is not related to a product associated with the voucher and not related to a venue or business establishment associated with the product;
wherein an alert is automatically triggered on the consumer software application, wherein the alert is a location triggered alert which notifies the consumer that he or she has entered a geo-fenced area of a venue,
wherein the alert sends a notification to the consumer computing device and presents the consumer with an option for receiving a voucher and completing a survey, wherein the consumer software application on the consumer computing device receives a voucher which is capable of being redeemed before completing the survey or a voucher which is capable of being redeemed after completing the survey, wherein the display of vouchers or surveys on the consumer computing device depends on the consumer software application or the consumer computing device configuration or settings, a particular situation and/or objectives of the venue or third party;
wherein the venue software application includes controls which allow an authorized operator of the venue software application to select specific establishments for where to offer vouchers, specific times or days for when to offer vouchers and specific products to offer vouchers for;
wherein the venue software application allows an authorized operator to select items from a pre-existing question and answer set for the survey, to select and modify items from a pre-existing question and answer set for the survey or to create a question and answer set for the survey;
wherein the venue software application allows the operator to adjust the size of the geo-fence to be within a certain radius of the venue's establishment allowing alerts to be sent the consumer software application at an earlier or later point in time depending on the size of the geo-fence radius;
wherein the venue software application prompts the operator to decide whether the survey is to be directed to a specific product review or a general business or establishment review;
wherein the alert is one of a push notification, a notification displayed on a system bar, a sound, a vibration, and a screen flicker which notifies the consumer that he or she has entered a geo-fenced area of a venue which provides an option for completing a survey and receiving a voucher;
wherein upon completion of the survey, survey data is wirelessly transmitted from the consumer software application to the cloud-based server software application and wherein the cloud-based server software application stores the survey data, processes it and transmits it to the venue software application;
wherein the venue software application, cloud-based server software application and/or the consumer software application defines a third relationship with respect to the value of the voucher that is to be issued, wherein the value of the voucher is set by defining any one of the following parameters: a period of time or expiration date for redeeming the voucher, a number of specific venue locations for redeeming the voucher, assigning certain amount of equivalent monetary value to the voucher for redeeming products, and by associating a specific product with a voucher to be redeemed;
wherein the venue software application, cloud-based server software application and/or the consumer software application takes into account the consumer's answers provided in the survey including how much of the survey is completed and/or the metadata obtained from the consumer software application in determining the type and value of the voucher that is to be issued and wherein the type and the value of the voucher provided to the consumer may be additionally dependent on a reputational value calculated and assigned to the consumer wherein the reputational value is dependent upon one or more of the following: the consumer's answers provided in previous surveys, the time spent completing the survey, feedback scores from business owner's on whether survey information from the consumer was useful, the number of surveys completed by the consumer, the geographical area covered by the consumer over a period of time, the number of social media posts the consumer makes to promote the venue and a consumers social media score, wherein a consumer's social media score is based on how many social media accounts the consumer uses and how many social media friends or followers the consumer has.
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