US 12,340,378 B2
Event-based contact center deployment and termination
Jin Li, Los Gatos, CA (US); and Xu Hua Li, San Jose, CA (US)
Assigned to Zoom Communications, Inc., San Jose, CA (US)
Filed by Zoom Video Communications, Inc., San Jose, CA (US)
Filed on Feb. 8, 2024, as Appl. No. 18/436,793.
Application 18/436,793 is a continuation of application No. 17/589,210, filed on Jan. 31, 2022, granted, now 11,928,692.
Prior Publication US 2024/0185258 A1, Jun. 6, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/016 (2023.01)
CPC G06Q 30/016 (2013.01) 20 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving, by a server device, a request to provide a contact center service for an event and configurations for the contact center service;
deploying, by the server device, the contact center service for the event based on the request and the configurations;
monitoring, by the server device based on the deployment of the contact center service, user traffic of the contact center service at one or more times throughout the event;
scaling, by the server device based on the user traffic, a number of access privileges established for end points to connect to the contact center service and an amount of server space provisioned for the contact center service; and
executing, by the server device, an executable file to automatically terminate the contact center service upon an expiration of the event, wherein the execution of the executable file causes the server device to deprovision the server space for the contact center service and disconnect the end points from the contact center service.