US 12,015,880 B1
System and method for managing service and non-service related activities associated with a waste collection, disposal and/or recycling vehicle
Barry S. Skolnick, Reno, NV (US)
Assigned to WM INTELLECTUAL PROPERTY HOLDINGS, L.L.C., Houston, TX (US)
Filed by WM Intellectual Property Holdings, L.L.C., Houston, TX (US)
Filed on Aug. 22, 2022, as Appl. No. 17/892,971.
Application 17/892,971 is a continuation of application No. 17/479,106, filed on Sep. 20, 2021, granted, now 11,425,340.
Application 17/479,106 is a continuation of application No. 17/144,027, filed on Jan. 7, 2021, granted, now 11,128,841, issued on Sep. 21, 2021.
Application 17/144,027 is a continuation of application No. 16/920,037, filed on Jul. 2, 2020, granted, now 10,911,726, issued on Feb. 2, 2021.
Application 16/920,037 is a continuation of application No. 16/809,335, filed on Mar. 4, 2020, granted, now 10,750,134, issued on Aug. 18, 2020.
Application 16/809,335 is a continuation of application No. 16/243,257, filed on Jan. 9, 2019, granted, now 10,594,991, issued on Mar. 17, 2020.
Claims priority of provisional application 62/615,360, filed on Jan. 9, 2018.
This patent is subject to a terminal disclaimer.
Int. Cl. H04N 7/18 (2006.01); B65F 3/00 (2006.01)
CPC H04N 7/188 (2013.01) [B60R 2300/105 (2013.01); B60R 2300/406 (2013.01); B60R 2300/70 (2013.01); B65F 3/00 (2013.01)] 4 Claims
OG exemplary drawing
 
1. A method of performing a service level audit of waste or recycling services provided at a customer location using a service vehicle, the method comprising:
collecting a continuous video recording of an area outside of a cab of the service vehicle during a waste or recycling service operations period for the service vehicle, wherein the continuous video recording is captured by an optical sensor on the service vehicle;
storing the continuous video recording on a recording device;
capturing a chapter from the continuous video recording, wherein the chapter comprises at least one of a still image and a video clip of the customer location;
associating the chapter with the customer location;
displaying the chapter on an electronic viewing portal;
making the electronic viewing portal available for viewing by a user; and
delivering a communication to a customer based on a determination made by the user upon viewing the chapter, wherein the customer location comprises a location of a residential customer.