US 12,015,742 B2
Image forming apparatus, information processing apparatus, and method of giving notification of causal part
Katsuhide Koga, Ibaraki (JP); Shinya Suzuki, Chiba (JP); and Manabu Jimba, Ibaraki (JP)
Assigned to Canon Kabushiki Kaisha, Tokyo (JP)
Filed by CANON KABUSHIKI KAISHA, Tokyo (JP)
Filed on Oct. 16, 2023, as Appl. No. 18/487,912.
Claims priority of application No. 2022-166716 (JP), filed on Oct. 18, 2022.
Prior Publication US 2024/0129412 A1, Apr. 18, 2024
Int. Cl. H04N 1/00 (2006.01)
CPC H04N 1/00039 (2013.01) [H04N 1/00344 (2013.01)] 15 Claims
OG exemplary drawing
 
1. An information processing apparatus for communicating with a database storing information on errors which have occurred in an image forming apparatus, wherein the information processing apparatus comprising:
a controller configured to:
acquire, from the database, information on an error to be analyzed and information on a related error which occurred before an occurrence of the error to be analyzed; and
determine a causal part being a cause of the error to be analyzed, based on error timing information related to a timing of occurrence of the error to be analyzed and error timing information related to a timing of occurrence of the related error,
wherein in a case where, after maintenance has been performed to solve a first error to be analyzed, a second error to be analyzed of a same type as the first error to be analyzed has occurred, the controller determines a period before a time of an occurrence of the second error to be analyzed, the second error to be analyzed being for use in determination of a causal part that has caused the second error to be analyzed, based on a timing at which the maintenance is performed; and
determine the causal part being the cause of the second error to be analyzed based on error timing information related to a timing of occurrence of the related error occurring within the determined period.