determining by a cloud-based computing system that an emergency event is predicted to impact a customer premises at an upcoming time, wherein there are multiple on-premises computing devices at the customer premises; and

responsive to the determining and before the upcoming time, causing by the cloud-based computing system one or more of the multiple on-premises computing devices at the customer premises to collect and report context information, wherein causing the one or more on-premises computing devices at the customer premises to collect and report context information comprises (i) selecting by the cloud-based computing system a given one of the multiple on-premises computing devices to be a coordinating device and (ii) causing by the cloud-based computing system the selected device to coordinate the collecting and reporting of the context information,

wherein causing by the cloud-based computing system the selected device to coordinate the collecting and reporting of the context information comprises providing the selected device with an indication of one or more other on-premises computing devices at the customer premises, to enable the selected device to engage in signaling with each other indicated on-premises computing device to obtain context information collected by the indicated on-premises computing device.