US 12,014,584 B2
Systems and methods for contact center channel merging
Matt Denninger, Royal Oak, MI (US); Devraj Singh, Dearborn, MI (US); Erin Colpaert, Dearborn, MI (US); Dinesh Kusuma, Dearborn, MI (US); David Brennan, Dearborn, MI (US); and Deepak Singh, Dearborn, MI (US)
Assigned to Ford Global Technologies, LLC, Dearborn, MI (US)
Filed by Ford Global Technologies, LLC, Dearborn, MI (US)
Filed on Apr. 8, 2022, as Appl. No. 17/658,625.
Prior Publication US 2023/0326259 A1, Oct. 12, 2023
Int. Cl. G07C 5/00 (2006.01); G06V 20/62 (2022.01)
CPC G07C 5/008 (2013.01) [G06V 20/625 (2022.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving, via a first communication medium, a first inbound communication associated with a vehicle event from a first vehicle component of a vehicle, the first inbound communication including a first identifier;
receiving, via a second communication medium, a second inbound communication associated with the vehicle event from a second vehicle component of the vehicle, the second inbound communication including a second identifier;
determining that a first time associated with the first inbound communication and a second time associated with the second inbound communication are within a predetermined threshold;
determining that the first identifier and the second identifier are both associated with the vehicle; and
sending at least one notification based at least in part on an aggregation of the first inbound communication and the second inbound communication.