CPC G06Q 10/063114 (2013.01) [G06Q 10/06398 (2013.01); G06Q 10/109 (2013.01); G06Q 10/1091 (2013.01); G07C 1/10 (2013.01); H04M 3/493 (2013.01)] | 20 Claims |
1. A computer implemented system for monitoring employees comprising:
an interactive voice response (IVR) system executing on one or more computer processors of an application server system, the interactive voice response (IVR) system configured to receive audio data providing a computational verification of an employee, the interactive voice response (IVR) system computationally processing the employee audio data to computationally determine time and location parameters to facilitate creation of real-time alerts;
an alert system executing on one or more processors, in communication with the interactive voice response (IVR) system;
the alert system configured to computationally generate a real-time alert in response to detecting a potential problem condition, where the potential problem condition is detected using defined expectations for the employee audio data received by the interactive voice response (IVR) system, the defined expectations including a scheduled location and a scheduled time frame, including frequency or time periods, for receiving the employee audio data indicative of the employee being awake, where the alert facilitates monitoring of the employee; and
the alert system configured to generate the alert with a delay such that transmission of the alert is delayed for a period of time to allow the employee additional time to cure the potential problem condition.
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