US 12,014,211 B2
Techniques for cross platform communication process flow management
Aaron M. Popelka, San Francisco, CA (US); William Robert Jennings, II, Indianapolis, IN (US); Andrew Short, Indianapolis, IN (US); and Pranavkumar Janakbhai Parekh, Bothell, WA (US)
Assigned to Salesforce, Inc., San Francisco, CA (US)
Filed by Salesforce, Inc., San Francisco, CA (US)
Filed on Sep. 17, 2021, as Appl. No. 17/478,222.
Prior Publication US 2023/0096084 A1, Mar. 30, 2023
Int. Cl. G06F 9/48 (2006.01); H04L 9/40 (2022.01)
CPC G06F 9/4881 (2013.01) [G06F 9/485 (2013.01); H04L 63/08 (2013.01); H04L 63/102 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for data processing, comprising:
receiving, at a communication process flow management service and from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant;
authenticating, at the communication process flow management service, the request based at least in part on information included in the request; and
performing, based at least in part on authenticating the request, the action at the communication process flow, wherein the action changes a schedule associated with the electronic communications controlled by the communication process flow.