US 12,014,037 B2
Graphical user interface (GUI) of a consolidated user incident report
Bizhong Ye, Beijing (CN); Peihua Li, Beijing (CN); Yuchi Zhang, Beijing (CN); and Wen Wang, Beijing (CN)
Assigned to SAP SE, Walldorf (DE)
Filed by SAP SE, Walldorf (DE)
Filed on Dec. 13, 2021, as Appl. No. 17/549,195.
Prior Publication US 2023/0185439 A1, Jun. 15, 2023
Int. Cl. G06F 3/04845 (2022.01); G06T 11/60 (2006.01); G06V 10/44 (2022.01); G06V 20/62 (2022.01)
CPC G06F 3/04845 (2013.01) [G06T 11/60 (2013.01); G06V 10/44 (2022.01); G06V 20/62 (2022.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving, by a processor, a set of data comprising a first set of data elements related to a user incident report, the first set of data elements include a first screenshot of a user incident corresponding to the user incident report as submitted by an end user of an application;
receiving a second set of data indicating one or more steps that were taken to resolve the user incident by a first support user, wherein the second set of data includes a second screenshot related to the one or more steps that were taken to resolve the user incident, wherein the user incident was not resolved by the first support user;
incorporating, by the processor, the first set of data elements and the second set of data on a graphical user interface (GUI), wherein the first set of data elements is rendered in a first portion of the GUI and the second set of data is rendered in a second portion of the GUI, and wherein the first portion and the second portion are displayed simultaneously and rendered chronologically on the GUI based on a first timestamp of when the first set of data elements was received and a second timestamp of when the second set of data was received;
receiving a third set of data indicating one or more additional steps that were taken to resolve the user incident by a second support user;
displaying the third set of data simultaneously and chronologically on a third portion of the GUI with the first portion and the second portion, wherein the third portion is rendered above the second portion and the first portion on the GUI, wherein the GUI indicates which data and screenshots were provided by which of the end user, the first support user, or the second support user;
receiving, by the processor, a request to delete one or more data elements of the first set of data elements or the second set of data from the GUI;
consolidating, by the processor, the first portion and the second portion into a combined portion on the GUI, the combined portion comprising the first set of data elements and the second set of data, excluding the deleted one or more data elements, wherein the combined portion includes both the first screenshot of the user incident corresponding to the user incident report and the second screenshot related to the one or more steps that were taken to resolve the user incident;
receiving, from a third user, a request to merge the first screenshot and the second screenshot displayed on the GUI; and
responsive to the request to merge, automatically positioning the first screenshot and the second screenshot horizontally adjacent to one another on the GUI, and corresponding extracted text vertically adjacent to one another.