US 12,013,839 B1
Generation of intelligent indicators from disparate systems
Agata T. Schner, Greensboro, NC (US); and Sherri L. Claycomb, Highlands Ranch, CO (US)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Nov. 16, 2020, as Appl. No. 16/949,827.
Application 16/949,827 is a continuation of application No. 14/923,975, filed on Oct. 27, 2015, granted, now 10,839,301.
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/23 (2019.01); G06F 16/25 (2019.01)
CPC G06F 16/2379 (2019.01) [G06F 16/258 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving, by one or more processors of an event processing system, over a packet-based network, an issue update record data structure from a first one of a plurality of disparate customer issue systems, each disparate customer issue system specific to a distinct product, the issue update record data structure in a first format specific to the first one of the plurality of disparate customer issue systems and different than a second format specific to a second one of the plurality of disparate customer issue systems, the issue update record data structure describing an update to a previously entered issue of a customer, the previously entered issue experienced with the distinct product corresponding to the disparate customer issue system at which the previously entered issue was entered;
converting, by the one or more processors of the event processing system, the issue update record data structure to a standardized issue update record data structure by applying a standardization rule to the issue update record data structure;
storing, by the one or more processors of the event processing system, the standardized issue update record data structure in a database;
automatically determining, by an indicator engine, whether to create a new indicator based upon the standardized issue update record data structure and a previous indicator created by the indicator engine for the previously entered issue;
responsive to determining that the new indicator is to be created:
selecting, by the indicator system engine, one of a plurality of disparate channel systems to display the new indicator, the plurality of disparate channel systems distinct from the plurality of disparate customer issue systems, the new indicator providing a status update for the previously entered issue; and
sending, over the packet-based network to the one of the plurality of disparate channel systems selected by the indicator engine, a message causing the new indicator to be displayed as part of a graphical user interface of the one of the plurality of disparate channel systems.