US 12,335,224 B2
Electronic system and method for providing customer service
Dan Keller, Banks, OR (US)
Assigned to NIKE, Inc., Beaverton, OR (US)
Filed by NIKE, Inc., Beaverton, OR (US)
Filed on Jul. 10, 2024, as Appl. No. 18/768,345.
Application 18/768,345 is a division of application No. 18/354,038, filed on Jul. 18, 2023, granted, now 12,063,198.
Application 18/354,038 is a continuation of application No. 17/503,637, filed on Oct. 18, 2021, granted, now 11,743,228, issued on Aug. 29, 2023.
Application 17/503,637 is a continuation of application No. 16/888,616, filed on May 29, 2020, granted, now 11,153,260, issued on Oct. 19, 2021.
Claims priority of provisional application 62/855,917, filed on May 31, 2019.
Prior Publication US 2024/0364656 A1, Oct. 31, 2024
Int. Cl. G06F 15/16 (2006.01); H04L 51/04 (2022.01); H04L 51/214 (2022.01); H04L 51/216 (2022.01); H04L 51/58 (2022.01); H04W 4/12 (2009.01)
CPC H04L 51/58 (2022.05) [H04L 51/04 (2013.01); H04L 51/214 (2022.05); H04L 51/216 (2022.05); H04W 4/12 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for providing customer service comprising:
electronically receiving an inquiry from a user via a messaging engine;
analyzing the inquiry to determine an inquiry parameter selected from the group consisting of a complexity of the inquiry, a number of outstanding inquiries, and an urgency of the inquiry;
adjusting a reward amount based on the inquiry parameter, wherein the reward amount increases as the complexity, number of outstanding inquiries, or urgency increases;
offering the adjusted reward amount to a pool of agents; and
assigning the inquiry to a message queue of an agent from the pool of agents that accepts the offered adjusted reward amount.