US 12,335,220 B2
Techniques for supervising communications from multiple communication modalities
John Onusko, Garden Valley, CA (US); Gopalakrishnan Ramanujam, San Ramon, CA (US); and Jonathan Rudolph, Parsippany, NJ (US)
Assigned to Actiance, LLC, Redwood City, CA (US)
Filed by Actiance, Inc., Redwood City, CA (US)
Filed on Feb. 28, 2024, as Appl. No. 18/590,402.
Application 18/590,402 is a continuation of application No. 17/744,111, filed on May 13, 2022, granted, now 11,962,560.
Application 17/744,111 is a continuation of application No. 17/113,681, filed on Dec. 7, 2020, granted, now 11,336,604, issued on May 17, 2022.
Application 17/113,681 is a continuation of application No. 15/799,993, filed on Oct. 31, 2017, granted, now 10,880,254, issued on Dec. 29, 2020.
Claims priority of provisional application 62/415,461, filed on Oct. 31, 2016.
Prior Publication US 2024/0205183 A1, Jun. 20, 2024
Int. Cl. G06F 3/01 (2006.01); G06F 16/2455 (2019.01); H04L 51/216 (2022.01); H04L 51/224 (2022.01); H04L 51/42 (2022.01); H04L 51/52 (2022.01)
CPC H04L 51/42 (2022.05) [G06F 16/24562 (2019.01); H04L 51/216 (2022.05); H04L 51/224 (2022.05); H04L 51/52 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving, via one of one or more computing devices, a first communication sent using a first communication modality;
receiving, via one of the one or more computing devices, a second communication sent using a second communication modality;
determining, via one of the one or more computing devices, that the first communication and the second communication correspond to a single interaction;
generating, via one of the one or more computing devices, a communication object comprising the first communication and the second communication, wherein a structure of the communication object is consistent across different communication modalities;
adding, via one of the one or more computing devices, the communication object to a first queue for review; and
in response to a first review of the communication object, moving, via one of the one or more computing devices, the communication object to a second queue.