US 12,335,210 B2
Systems and methods for intelligent delivery of communications
Dennis Reil, Großheide (DE); Frank Steffen, Hamburg (DE); and Martin Richter, Edewecht (DE)
Assigned to OPEN TEXT HOLDINGS, INC., Menlo Park, CA (US)
Filed by Open Text Holdings, Inc., Menlo Park, CA (US)
Filed on Dec. 8, 2023, as Appl. No. 18/534,082.
Application 18/534,082 is a continuation of application No. 17/677,917, filed on Feb. 22, 2022.
Prior Publication US 2024/0106774 A1, Mar. 28, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/046 (2022.01); G06Q 10/0631 (2023.01); G06Q 10/10 (2023.01); G06Q 30/0201 (2023.01); G06Q 30/0204 (2023.01); G06F 9/445 (2018.01); G06F 9/54 (2006.01)
CPC H04L 51/046 (2013.01) [G06Q 10/06315 (2013.01); G06Q 10/10 (2013.01); G06Q 30/0201 (2013.01); G06Q 30/0205 (2013.01); G06F 9/44521 (2013.01); G06F 9/542 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for communication management and delivery, the system comprising:
a communication generator component;
a communication flow engine coupled to the communication generator component, the communication flow engine sending a request to the communication generator component to generate a runtime communication;
a communication delivery tracker coupled to the communication generator component, wherein the communication delivery tracker receives enterprise events from a set of enterprise tools and forwards the enterprise events to the communication generator component;
the communication generator component generating the runtime communication based on at least the enterprise events forwarded from the communication delivery tracker, the runtime communication comprising at least one of:
an external system communication sent to an external system via an external system output connector; and
an internal system communication sent to an internal system via an internal system output connector.