US 12,334,217 B2
Systems and methods for customizing services to users
Dominic Barnsley, Miranda (AU)
Assigned to CriticalArc Pty, Sutherland (AU)
Filed by CriticalArc Pty, Sutherland (AU)
Filed on Jul. 18, 2023, as Appl. No. 18/223,036.
Prior Publication US 2025/0029719 A1, Jan. 23, 2025
Int. Cl. G06F 3/0481 (2022.01); G16H 10/60 (2018.01); G16H 40/67 (2018.01)
CPC G16H 40/67 (2018.01) [G06F 3/0481 (2013.01); G16H 10/60 (2018.01)] 20 Claims
OG exemplary drawing
 
1. A method for customizing a service, the method comprising:
receiving, by one or more servers, communication from a user communication device responsive to activation of a graphical user interface (GUI) component;
determining, responsive to receiving the communication, by the one or more servers, contextual information associated with the user, wherein the contextual information is information indicative of a current state of a user of the user communication device based at least on date and time of activating the GUI component, information of a user associated with the user communication device, and a location of the user communication device;
generating, by the one or more servers, at least one contextual GUI element based on the contextual information, wherein the at least one contextual GUI element is a communication option generated to assist the user in contacting a relevant support for the current state; and
communicating, by the one or more servers, the at least one contextual GUI element to the user communication device.