US 12,332,934 B2
Automated response engine implementing a universal data space based on communication interactions via an omnichannel electronic data channel
Gijs van de Nieuwegiessen, Berkel-Enschot (NL); Christopher Tranquill, Sherwood, OR (US); Ryan Studer, Lees Summit, MO (US); and Nicholas Anthony Hill, Lake Oswego, OR (US)
Assigned to Khoros, LLC, Austin, TX (US)
Filed by Khoros, LLC, Austin, TX (US)
Filed on Apr. 11, 2023, as Appl. No. 18/133,475.
Prior Publication US 2024/0346065 A1, Oct. 17, 2024
Int. Cl. G06F 16/45 (2019.01); G06F 16/40 (2019.01)
CPC G06F 16/45 (2019.01) [G06F 16/40 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
classifying at a processor and memory a portion of communication data may be classified and identified as a function of received one or more of image data, voice data, and text data to form classification data;
associating entity or entity attribute data with the portion of communication data;
linking data representing the portion of communication data to one or more datasets using a universal data management engine implemented as a component of an automated predictive response computing system, the universal data management engine being configured to generate one or more predicted responses to the portion of communication data by augmenting the portion of communication data with an association generated by a response generator and an optimized response/action selector, wherein each dataset may be generated by logic instantiated from an application stack having an automated predictive responsive application layer and a universal data management engine layer configured to generate the one or more datasets;
detecting whether to select a response automatically;
generating an automated summary of one or more conversations or exchanges of communication data portions to include at least the portion of communication data;
analyzing linked data in a universal dataspace to derive insights and to predict optimized responses or actions automatically; and
selecting a response or an action automatically based on a generated insight.