US 12,009,995 B2
Efficient access to user-related data for determining usage of enterprise resource systems
Samyuktha Reddy Gopireddy, San Ramon, CA (US)
Assigned to ServiceNow, Inc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on Jun. 14, 2021, as Appl. No. 17/304,088.
Application 17/304,088 is a continuation of application No. 16/243,844, filed on Jan. 9, 2019, granted, now 11,044,171.
Prior Publication US 2021/0306228 A1, Sep. 30, 2021
Int. Cl. H04L 41/28 (2022.01); G06F 16/215 (2019.01); G06F 21/10 (2013.01); G06F 21/12 (2013.01); G06Q 10/0631 (2023.01); H04L 9/40 (2022.01); H04L 41/00 (2022.01); H04L 67/01 (2022.01); H04L 67/56 (2022.01); H04L 67/306 (2022.01)
CPC H04L 41/28 (2013.01) [G06F 16/215 (2019.01); G06F 21/105 (2013.01); G06F 21/12 (2013.01); G06Q 10/0631 (2013.01); H04L 41/20 (2013.01); H04L 63/0281 (2013.01); H04L 63/101 (2013.01); H04L 67/01 (2022.05); H04L 67/56 (2022.05); G06F 21/1073 (2023.08); H04L 67/306 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system, comprising:
one or more hardware processors; and
a non-transitory memory storing instructions that, when executed by the one or more hardware processors, cause the one or more hardware processors to perform actions comprising:
selecting, via a computing device executing a computational instance of a remote network management platform, a central ERP client from among a plurality of ERP clients;
transmitting, to the central ERP client, via the computing device, instructions to retrieve user-related data from two or more ERP clients of the plurality of ERP clients, wherein the user-related data identifies users authorized to access the two or more ERP clients based on one or more licenses associated with the two or more ERP clients, wherein the plurality of ERP clients is configured to operate on a managed network separate from the remote network management platform;
receiving, from the central ERP client, via the computing device executing the computational instance, the user-related data; and
storing the user-related data in a table associated with the remote network management platform.